Right of Revocation Education

If the products are perishable and have a short expiration date (Purora Smoothies or SmoothSoups, for example), the right of withdrawal with regards to the indicated products shall be excluded for consumers.

For all other products, customers as consumers have the right to withdraw from the contract within 14 days without specification of reasons.

The deadline for withdrawal amounts to 14 days from the day when the customer, or a third party specified by the customer as a conveyor, takes ownership of the goods.

To exercise the right of withdrawal effectively, customers must notify Purora by means of a clear declaration (such as a letter sent by mail or an email) about the decision to withdraw from this contract. Customers may use the attached boilerplate withdrawal form, which is not however mandatory.

For the preservation of the right of withdrawal, customers must send the notification about the exercise of the right of withdrawal before the expiration of the deadline for withdrawal.

Consequences of Withdrawal
If the customer withdraws from the contract, Purora must immediately repay all payments that Purora has received through the customer, including the shipping expenses (with the exception of additional expenses that result from the specification of other manners of delivery than those inexpensively selected by default by Purora) within 14 days from the day when the notification about the withdrawal from the contract with Purora. Purora will make repayment using the same payment method, which the customer used for the original transaction, unless expressly arranged otherwise with the customer.

The customer must immediately return or transfer the goods to Purora at Marktstraße 24, 4760 Raab Austria at the latest within 14 days from the day when the customer notified Purora about withdrawal from the contract. The deadline will have been maintained, if the customer sends the goods prior to the expiration of the deadline of 14 days. The customer will bear the direct expenses for the return of the goods.

purora GmbH & Co KG

Marktstraße 24
4760 Raab, Austria
+43 664 803 801 111

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